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Thank you for visiting and shopping at Soltech. 

If you are looking for more information about SafeShip Protection please click here.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Pricing for shipping and options will be calculated at checkout.

  • Free Shipping on orders over $80
  • Standard Shipping
  • Faster Shipping (3-5 Business Days)
  • Express Shipping (2 Business Days - Weekday Deliveries Only)

Shipment to P.O. boxes or APO/FPO addresses

Soltech ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Free Shipping on orders over $80

Shipping is free, and we'll use the most cost-effective shipping method available. Since it's handled with lower priority at the warehouse, we can't guarantee an exact delivery time. However, depending on various factors, it could arrive at a similar speed to the upgraded options or take a bit longer.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages

Soltech is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Worldwide Shipping (Including Canada)

Soltech ships internationally using Zonos, a global checkout solution that provides fully transparent shipping costs, duties, and taxes before you place your order.

All international shipping rates, duties, and taxes are calculated at checkout based on:

  • Your delivery location
  • The items in your cart
  • Your selected shipping method

There are no flat-rate international shipping prices. All costs are calculated live for the most accurate pricing.

Available International Shipping Methods

We currently offer the following international services:

  • Worldwide Economy DDP Duties & Taxes Included
  • UPS Worldwide Expedited Duties & Taxes Included

Final delivery options and estimated transit times will be displayed at checkout based on your destination.


Customs, Duties & Taxes (DDP)

All international orders are shipped Delivered Duties Paid (DDP) through Zonos. This means:

  • Duties and import taxes are calculated and collected at checkout
  • Soltech remits all required fees on your behalf
  • You will not owe anything upon delivery
  • No surprise customs charges
  • Faster customs clearance and smoother delivery

The total you see at checkout is your final landed cost.

 

Returns & Shipping Fees

Shipping fees, duties, and taxes are non-refundable once an order ships. If your package is returned due to refusal, incomplete address, or unclaimed delivery, a restocking fee may apply.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Soltech will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Call 484-821-1001
  2. Or alert us at hello@soltech.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.