We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in like new condition, unworn or undamaged. You’ll also need the receipt or proof of purchase.
To start a return, you can visit our return portal here: https://returns.soltech.com/.
You can always contact us for any return question at firstname.lastname@example.org.
Responsible for return shipping
If the item is damaged or malfunctions for any reason we will send you a pre-paid return label through the return portal and all you have to do is stick it to the box. If you want to exchange or simply return the light for any other reason, you are responsible for the costs associated with shipping your item(s) back to us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To start an exchange, you can visit our return/exchange portal here: https://returns.soltech.com/
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
What Is Covered
Soltech lights are warranted against defects in materials and/or workmanship for a period of five (5) years for the Aspect™, Highland™, & Grove™ LED Grow Lights, and three (3) years for the Vita™ LED Grow Light, from the original date of purchase. During the warranty period, Soltech Solutions LLC will either repair or replace any covered, defective product. Within the first 90 days, Soltech Solutions LLC will incur all costs associated with the repair, or replacement, and return of the defective product. After 90 days, the customer will assume responsibility of shipping the defective product back to Soltech Solutions LLC for the remainder of the warranty period. Soltech Solutions will, in turn, assume responsibility for the shipping fees associated with returning the repaired or replaced product back to the purchaser.
What is Not Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Soltech Solutions LLC to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.
How to Obtain Warranty Service
In order to enforce the rights under this warranty, you need to provide proof of purchase for your product. This allows us to verify the product is authentic. If you do not have this information, please contact us. In many cases, we may have this information available and can assist with the warranty claim. We may not be able to provide you with warranty coverage if neither party can find the proof of purchase information.
To start a claim, notify Soltech Solutions LLC by contacting a representative at firstname.lastname@example.org. A Soltech Solutions LLC representative will either attempt to assist in troubleshooting, request photos showing defect, or provide detailed return instructions. Upon receipt and review of the defective product, Soltech Solutions LLC will repair or replace, and return within ten business days.