We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in like new condition, unworn or undamaged. You’ll also need the receipt or proof of purchase.
To start a return, you can visit our return portal here: https://returns.soltech.com/.
You can always contact us for any return question at firstname.lastname@example.org.
Responsible for return shipping
If the item is damaged or malfunctions for any reason we will send you a pre-paid return label through the return portal and all you have to do is stick it to the box. If you want to exchange or simply return the light for any other reason, you are responsible for the costs associated with shipping your item(s) back to us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To start an exchange, you can visit our return/exchange portal here: https://returns.soltech.com/
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Because we stand by our quality products, Soltech Solutions offers a 5 year warranty. If your light is damaged or stops working within 5 years of the purchase date, send it back (return shipping not included) and we’ll send you a refurbished unit.