Thank you for visiting and shopping at Soltech.
Shipment processing time
All orders are processed within 1-2 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Pricing for shipping and options will be calculated at checkout.
Shipment to P.O. boxes or APO/FPO addresses
Soltech ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Free Shipping on orders over $49
Shipping is free, and we'll use the most cost-effective shipping method available. Since it's handled with lower priority at the warehouse, we can't guarantee an exact delivery time. However, depending on various factors, it could arrive at a similar speed to the upgraded options or take a bit longer.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Damages
Soltech is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Canadian Shipping
*These prices are in USD.
Rest of the World
Pricing for shipping and options will be calculated at checkout.
Customs, Duties, and Taxes
Soltech is responsible for the duties and taxes. All duties and taxes will be calculated and charged at checkout and Soltech will disperse taxes and duties to the necessary shipping companies on your behalf, ensuring they are paid before delivery. Any additional fees imposed after shipping are the customer’s responsibility (including tariffs and other costs).
Canada:
You are responsible for all Duties and Taxes on all shipments. These will be charged at checkout, ensuring that all duties are paid for before delivery. This tax table is provided as a courtesy and for informational purposes only. For current tax rates and specific guidelines, visit the Canada Revenue Agency or Revenu Québec.
Other fees may exist that we are not aware of. We are unable to assist you with any fees owed to your country or local customs office. Shipping costs to or from us will not be refunded for any reason.
Australia:
You are responsible for all Duties and Taxes on all shipments. For goods with a value of AUD1000 or less, there are generally no duties, taxes, or charges to pay at the border. For goods valued over AUD1000, you will need to lodge an Import Declaration, which incurs a processing charge. Additionally, you will be required to pay the duty and taxes for your goods at checkout, ensuring all duties are paid for before delivery. This information is provided as a courtesy and for informational purposes only. For current tax rates and specific guidelines, visit the Australian Boarder Force or the Australian Taxation Office.
Other fees may exist that we are not aware of. We are unable to assist you with any fees owed to your country or local customs office. Shipping costs to or from us will not be refunded for any reason.
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Soltech will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
