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November 05, 2021 26 min read
Hong Nguyen, co-owner of Botaniful. Botaniful started as a plant sanctuary in a neglected loft space in Edmonton, Canada. Hong and her husband tend to their plants and help them thrive before sending them to new owners pest free, successful, and well consulted. They also have a wonderful team that loves helping customers to ensure the plants they purchase will thrive in their space. All of their products are carefully picked and added to their collection of plants, and quality plant and home goods. Their goal is to make sure you succeed and thrive in your plant parenting.
Where you can find Hong:
Website: https://www.botaniful.ca/
Instagram: https://www.instagram.com/botanifulyeg/
Facebook: https://www.facebook.com/botaniful/
Thank you to our drink sponsor Social Still Distillery, The LV’s first distillery producing spirits since prohibition. They source local corn, local wheat, local rye, barley, and other grains produced by small family farmers. Stone milled, mashed, and fermented right inside the distillery in Bethlehem. They make a product of Pennsylvania, grown here, produced here, blended here, and barreled here. This is the next great craft industry and they are the pioneers. You can find them at http://www.socialstill.com/.
Wine Down the Week is created in partnership with:
Soltech Solutions: https://soltechsolutions.com/
Steel City Plant Co: https://steelcityplantco.com
Domaci Home: https://domacihome.com
Lehigh Valley With Love: https://lehighvalleywithlovemedia.com
Transcription:
Angie 0:10
Hey Plant Fam! Welcome to Wine Down The Week with Angie, I'm your host Angie, owner of Steel City Plant Company here in Bethlehem, Pennsylvania. This podcast is brought to you by Soltech Solutions! Hong Ngyuen, co-owner of Botaniful - which started as a plant sanctuary and a neglected loft space in Edmonton, Canada. Hong and her husband tend to their plants and help them thrive before sending them to new owners pest-free, successful and well-consulted. They also have a wonderful team that loves helping customers to ensure the plants they purchase will thrive in their space. All of their products are carefully picked and added to their collection of plants, and quality plant and home goods. Their goal is to make you succeed and thrive in your plant parenting. Welcome home!
Hong 0:55
Thank you for having me!
Angie 0:57
Of course. Thanks so much for being here today! So tell me a little bit about it! Where's your shop located... just the basics of the shop before we get started.
Hong 1:12
We're located in Edmonton, Alberta, in the north part of Edmonton, is that actually a hidden gem! Right inside a Lucky Supermarket. Yeah, Lucky is actually an ethnic supermarket. There is a space on top of there that is 300 degrees window! So our plant shop is located right inside there.
Angie 1:37
Oh my gosh, that sounds amazing! Oh, well, I need to visit!
Hong 1:41
Yes, definitely do.
Angie 1:43
Okay, well, we're gonna kick it off with an icebreaker. It's called Petal and Bud. So the Petal is something that happened recently that's exciting, and then Bud is something that's coming up that you're looking forward to. So I'll kick it off! So something that just happened recently, my fiance and I just went on vacation in Rehoboth Beach, Delaware. Love it there! So that was a really beautiful, nice fall beach trip. I love the beach offseason - it's very relaxing and soothing. And then something coming up.... Is... I just love November in general! It's coming off of Halloween, still fall-season though, we have Thanksgiving and football to look forward to and it's also my birthday! So I'm turning 29...it will be my last year of my 20s!
Hong 2:26
Nice enjoy it while you can...
Angie 2:28
Yeah, I don't know how exciting that is... but that's what I got. How about you?
Hong 2:34
Um, so what is this question again?
Angie 2:37
Yeah, the Petal is something that has happened recently, that was exciting. Okay, and then Bud is something coming up...
Hong 2:45
Well, recently, you know, with the COVID everything, there's not much that's exciting. Um, well definitely....I am looking forward to - well recently exciting, I would say; we opened a pop up shop just on 124th Street here in Edmonton - it's located at the Lot, just right central downtown. So we're here 'till December of this year - So that's exciting! Just getting more words out to show like, you know, we do have a Botaniful in the north side, many people still don't know about us. Um, so yeah, that's just keeping me busy! Aside from, you know, working my ... managing my grocery store and managing Botaniful.
Angie 3:33
Wow, you're busy...
Hong 3:34
Yes, I am! Um - looking forward to? My space right now, as you can see, I have lots of lights in my face. Yeah, it's actually - I have a chandelier light just on top of here - This is like the happy hour or, the golden hour right now... I have the chandelier reflecting it, it feels so good. So I'm looking forward right now to just stay at home and enjoy the winter time! Because it's actually quite bright in my home during the winter! And during the summer, because of the trees around here, it's more shady in here. So probably just doing some health stuff, yeah, nothing so exciting. But it is COVID time so - just probably going to change the house about a bit - moving some plants around, and just changing it up to make it different.
Angie 4:25
Oh, that sounds so much fun. I love all that stuff. Just home decor and investing in your space around you is so important. And I like to change it with every season. So looking forward to all the different decorations for winter! Well, what are you drinking today? I've got some Sasquatch Bourbon from Social Still Distillery, which is here in Bethlehem on the south side. They're an awesome community partner. We thank them for being our alcohol partner sponsor for today! And it is Vanilla Maple Bourbon, so it's amazing. It's infused with real vanilla beans and maple syrup. So really good fall drink..
Hong 5:02
Sound good... Yeah, I am having my favorite drink. It's red wine, and I've been trying different wines lately, I drink wine on a daily basis or like, at least three times a week. So I'm trying to like different wines - this is the Mona Lisa. Yeah! So just trying different wine, I just bought a case with like 12 different varieties, just to get a different taste on my taste buds. So...
Angie 5:28
We love doing that! We get wine online delivered in cases, and our local winery here actually delivers too which has been fun. Yeah. Wow, exciting. And I have the same wine glasses at home!
Hong 5:40
Oh you do?
Angie 5:41
Did you watch scandal with Olivia Pope?
Hong 5:43
No...
Angie 5:45
She has them in the show, and I was obsessed with them, and I found them at Crate and Barrel and I was very excited!
Hong 5:50
I like this because I'm actually a very clumsy person - I would break wine glasses, like on a bi-weekly basis, and what I find so hard is finding replacements! So that's what I like about Crate and Barrel. Like, you can just buy two, three glasses to replace it and then you'll have the same set.
Angie 6:10
Exactly. Ugh, I love them. That's my fancy wine glass when I really want to feel like I'm celebrating something - I break out the long stem!
Angie 6:20
Okay, so we are going to play a little drinking game now that we've got our drinks ready. So we are playing Plant-Related 20 Questions. Have you ever played 20 questions before?
Hong 6:31
No, I haven't!
Angie 6:32
I have not either! So our team had to school me before we got started here today. So, I'm going to think of a common house plant, and you have 20 tries - you get to ask me questions - to try to narrow down what plant I'm thinking of. You can use up to 20 questions to get that done. But every time you ask a question, you have to take a sip of your drink. And then we're going to flip, so you're going to think of a plant and I'm going to try to guess it.
Hong 7:01
Okay!
Angie 7:02
So we're going to keep it "common houseplant" to keep it easy.... So we'll see how this goes. I didn't think of one yet... So give me one second...Hmm.....Okay, I'm ready!
Hong 7:20
Alright, so you ask the question first, or should I?
Angie 7:23
You're going to ask me questions to try to figure out what's in my head.
Hong 7:27
All right. Um, so is this a vining plant?
Angie 7:32
Kind of?
Hong 7:36
Is it a low light plant?
Angie 7:42
Can be...
Hong 7:45
Is it a bright light plant?
Angie 7:47
Can be!
Hong 7:49
Okay...
Angie 7:51
Hahaha
Hong 7:52
This is not easy!
Angie 7:53
And you owe me like three sips! So get sippin'...
Hong 7:57
(Sips drink), Mmm - Is this plant in your space right now?
Angie 8:08
No.
Hong 8:18
Is this a beginners plant?
Angie 8:20
Yes.
Hong 8:26
Is it a large plant?
Angie 8:33
Eventually...but not like floor plant size...
Hong 8:38
This is not easy!
Angie 8:40
I know!
Hong 8:41
Um...Is it... so you're saying it's not vining... right? It's sort of vining? So...it's an....hmm...
Angie 8:58
If I had to pick if it was vining or not, I would say it's not.
Hong 9:04
Okay. Yeah. Because there's not many plant that's "sort-of vining".
Angie 9:08
Mm hmm!
Hong 9:11
Would you? Ugh, let's see here.... I have a few plants in my home here... and you say it's low light, right? It's bright as well. So it's a plant that can handle any type of light I would say..
Angie 9:35
Mhmm..
Hong 9:35
Sh-shhould I guess? Or?
Angie 9:36
You can! yeah, go for it.
Hong 9:39
Okay, it is.... could it be, a.... Aglaonema?
Angie 9:49
Nope. You wanna take one more guess and then I'll tell you?
Hong 9:53
Okay! Could it be...
Angie 9:57
Think easier, like way easier - like more basic.
Hong 10:02
More basic? Okay...um, Alocasia?
Angie 10:10
Nope. Spider Plant!
Hong 10:12
Spider Plant!?
Angie 10:13
Yes... So that's why I said "kind-of vining". Like it has those like - vines that shoot out and make babies - so you could technically put it up a wall if you wanted to...
Hong 10:23
Yeah, that's true. That's true! You're right, it is sort of vining...
Angie 10:27
Okay, your turn - you're gonna think of one and then I'm gonna try to guess.
Hong 10:30
Okay, um, yeah, I have something right now!
Angie 10:34
Okay. Is it a low light plant?
Hong 10:41
No, it's not.
Angie 10:42
Okay. Is it toxic to pets?
Hong 10:46
Yes, it is!
Angie 10:48
Okay - how often do you water it?
Hong 10:56
Once a week.
Angie 11:01
Is it a floor plant size? Or a smaller plant?
Hong 11:07
In general, it's more of a floor plant size.
Angie 11:13
Alright - floor plant, toxic...ooh. Does it require a special type of soil?
Hong 11:30
Pretty general soil would do...
Angie 11:32
General soil...? Is it easy or fussy?
Hong 11:41
Easy! If you give it the right lighting...
Angie 11:52
Is it in the succulent family?
Hong 11:54
No, it's not...
Angie 11:57
Hmm...I'm supposed to be drinking!
Hong 11:59
Yeah...
Angie 11:59
(Chuckles, sips drink) - This is hard! You're so right.
Hong 12:04
It's really hard! Because "plants" is sooo big! The field is really big.
Angie 12:10
Okay, do you see anything in its family in my space?
Hong 12:15
No.
Angie 12:29
Hmm. Where is it...like native... is it tropical?
Hong 12:39
Yes, it is.
Angie 12:47
Is it a type of palm?
Hong 12:48
...It's not a type of palm.
Angie 12:51
Oh, yeah, there's palm behind me.
Hong 12:52
It can get as big as palm. Bigger even.
Angie 13:01
Fiddle Leaf Fig?
Hong 13:03
No.
Angie 13:04
Oh, darn it. I really thought that was gonna be right! It checks all the boxes....
Hong 13:12
Same type of lighting that it needs!
Angie 13:14
Okay... Elephant Ear?
Hong 13:20
Nope.
Angie 13:23
All right, I'm stumped! What is it?
Hong 13:26
Bird of Paradise!
Angie 13:29
That probably would have been my next guest if I kept thinking about it... Yeah, that's a hard game!
Hong 13:33
Yeah, it's a hard game! because it's quite...big.
Angie 13:37
Well, we both lost so...yes! Cheers.
Hong 13:39
Cheers to that!
Angie 13:44
All right! So let's get chatting about your plant shop. When did you open?
Hong 13:49
We opened in December of 2018!
Angie 13:54
Oh, wow. Okay, like three years now. Same space always since you've opened?
Hong 14:00
Same space, we took over a - they used to rent it out to a massage business. And, they actually covered their space with like - blinds. And I always loved that space, because, you know, it's very rare to get a space with like, all windows! So when that place became vacant, I actually brought it up and I'm like: "You know what, we should definitely open a plant shop here".
Angie 14:30
And then what sparked your interest in opening a plant shop in general? Was it the space that spoke to you and you loved plants? Or was there a backstory?
Hong 14:39
Yeah, there's a backstory... When I first moved in this home about four years ago, um, it was just like - white walls and furnitures and - just we felt that something was missing. So I actually bought a few plants. My first plant was a Fiddle Leaf Fig. Um, and I remember...
Angie 14:59
Starter plant...
Hong 15:00
Yes, definitely! But it wasn't an easy plant to get... Yeah. I remember when we first bought it, we weren't told how it would survive in our home - what kind of lighting it would need - we just bought it because it was beautiful! But then eventually, we realized, like, you know; "there's certain lighting that needs, certain requirements that it needs". So one plant we got - that was the first one - led to five - five lead to like 20.... eventually, we topped up to about 100 plants in our house.
Angie 15:42
Wow! So addicting, it really is...
Hong 15:44
It was addicting! Yeah, it was actually - not just addicting - but, I started to become passionate about it. So... reading about plants, like, plant care... then that's when I found out that Fiddle Leaf Fig, you know, you shouldn't be put in a corner! And that's when I moved it to the window - not where I wanted to be, but where she wanted to be - exactly. And then eventually, it just was fulfilling. Yeah.
So from there, um, I was managing a grocery store - I still am, right now - and the vacant space became available upstairs! So, that's when I brought it up with the owner, and I told him that I wanted to open up a plant shop! So, we made it happen, my husband was in full support of me, and then we decided to partner up, and then we opened up the store - in about a month time!
Angie 16:44
I love your story, I feel like we have so much synergy here with our store here at our plant shop! So same thing, it really started as an aesthetic thing, right? Like the interest in the aesthetic of plants - which, some people think is so different than the others who are interested in the biology, and you know, the caretaking - it really can morph into all of that though. Like, my love of plants started as an aesthetic thing, like - fill up our apartment with plants - but then it became a love of it - the meditation piece of feeling like you have a ritual of taking care of things and learning about the plants. And we just - they weren't that accessible to us. We had to... we live in an urban downtown area.... but we would have to get in our car and drive 20/25 minutes to the nearest plant shop. So I said you know: "I would just love to be able to go to one place for everything that I need! The soil, the pot, like it already comes potted, and a home decor pot". Because, I would go to the nursery, pick out a plant, and then still need to go find a cute pot that matched our vibe at home. That took a couple trips to different stores... and somewhere else for the soil.... and it was a few days before I had the final product in our home.
So I just really wanted a one-stop-shop for those items. And to your point - something that is more curated. So being able to speak to a human being that can tell you: "Hey, this is not going to work in your space, let's just be honest with you and show you what will work." I love being able to do that with our customers...and walking them through and hearing what they really need for their space. And on the weekends that we're not here and my partners are working....they are our home-decor piece of the business. They don't know too much about plants... but all of our plants are QR coded with their care instructions on our personal blog that we keep updated.... So that if I'm not here, people can just scan easily and see if it'll work or not. But, I think, can you elaborate on why you think that's important? So the curated factor... of, here's what's going to work for you! Rather than wandering around aimlessly in a nursery?
Hong 18:58
Yes, um, well, part of our service at our shop is that: First thing, people come in, they’re looking for a plant, right? Our goal is to make sure that whatever that we're going to sell to you, it's going to be successful in your home. That's very important. Because if one plant is successful, that's going to lead to many other plants. And it's not just that! They're not going to feel overwhelmed, and they're going to be happy with the results. Right? So part of coming to our shop - you're getting that experience. So people are coming in and go: "I want a plant". So first thing we ask them is: "How's your space? How's the lighting in your space?". That's the number one question - because if they say it's low light, there's only you know a little bit of... a few plants... that can handle low light. And if they say bright light - then there's a bigger range of plants that we can choose for them.
Second question is usually...."Do you need a pet friendly plant"? So then that narrows down even more. And then, from the start to finish of their shopping experience, we would actually in the end, kind of be like: "Do you need help with the plant care?" And if they do, then we would give them some plant care. Nothing's too technology... like your QR code yet! But you know, we would give them guidelines, or we'll print out, you know, care instructions for them. So that way, they're successful in their plant-parenting!
Angie 20:39
That's amazing. I love it. And you also have a home decor piece to your business, right?
Hong 20:45
Yes, we do.
Angie 20:47
Oooh, tell us about that! Do you curate that? Do you make that? Do you have a partner on that? How does that work?
Hong 20:52
I'm not necessarily 'make that' - but in the future, that will be one of our goals! To do some of our own pot designs. Right, but currently, we're curating from like - Canada, US, and some from overseas as well. So we'll bring in different pots and planters - plant accessories. So basically, hopefully, like it's a one-stop shop for all the customers...so they want to pick up their plants, we have planters and pots. If they want to accessorize their plants, we have some like animal brass, that you know, that can hook onto the leaves. Um...plant water meters, so then they can know when to water their plants! So those are more for plant newbies, right? Yeah.. and even soil, to substrates, and soil amendments. So, if you come there, you can buy a plant - you can dress up your plants with some pots and planters - all the amendments and soil and accessories for your plants. So we're hoping that it's a one-stop shop, but also something that is modern, stylish! So then they don't have to go elsewhere.
Angie 22:12
I love it - very, very similar initiatives here. So I cannot wait to come visit you - I need to make a trip.
Hong 22:17
Yeah, you do!
Angie 22:19
So how did the pandemic affect your business? We opened in the middle of the pandemic. So, I don't really have a comparison to before versus after. But how about you?
Hong 22:31
During the pandemic, we have to say it was a big success. We got into the plant business at the right timing, actually, we got in 2018. So for a year, or year and a half, we were just building up our clientele.
You know, because we're located up in the supermarket, and eventually, it became word-of-mouth. But during the pandemic, we actually hit it hard. I think everyone was stuck at home, you know, they couldn't go out, we didn't know what COVID... You know... what, what the future holds? So people started resorting to what makes them happy. So they're like: "Okay, well, we start to renovate our home.... and we have to start filling up the home with decor". So plants became a very big thing. And like - my addiction, one plant led to five and 10, and so forth - people were looking for plants to make them happy - because plants do make you happy!
Angie 23:43
Yeah...
Hong 23:44
And something to take care of too! Right? So not just bringing home plants and putting it in the corner, but you know, learning about it. So it's just more interests. So I think a lot more people that weren't interested in plants before - now want plants! And they want to learn about them too.
And the joy that it brought to me when I started - you know -
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